Aaarrrggghhh! After promising that our DSL would be hooked up this past Friday, BellSouth managed to deliver to us a self-install kit without the modem. When I called, they apologized and sent one to us via UPS overnight. The package arrived yesterday while the movers were unloading our stuff, and last night I sat down to hook it up. Unfortunately, the modem can’t seem to make a connection. I called tech support, and then ran a variety of line tests, and also tried ‘re-provisioning’ our line. Still no luck. So now I have an appointment with a technician to check things out between 1:00-5:00 PM today. Hopefully this will be sorted out soon. Until then, please bear with me.
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6 Responses to “Internet Outage”
I know that I’m knocking on wood here, but we’ve never had problems in the past with BellSouth DSL reliability, so I’m fairly sure that we’re up for good.
Glad to hear you’re functional… for now.
At least you avoided getting a cable modem. Then the service appointment would be scheduled “between 9am two weeks from Tuesday and 3pm on the 19th of September”. 🙂
Good news… Our DSL is now up. Funnily enough, I arrived home at 12:59, and the guy was already there… He showed up at 12:57. I think this is quite possibly the first time that a technician has shown up early for an appointment.
$20 says he gets there at 4:59 pm. 😉
Just hope they don’t tell you that you are too far from the CO and the signal isn’t strong enough to get DSL. That is what they did to me! Good luck!