I spent a bit of time the other day figuring out how to dispute a credit charge from within the Citi® online interface. Guess what? It turns out that you can’t. As I noted yesterday, we’ve been having a devil of a time straightening out a botched order from SimplyBunkBeds.com, and I finally ended up disputing the charge to put some pressure on them. I’ve done this before through Chase’s online interface, but when I went looking for the proper link on the Citi® web site, I couldn’t find it. Rather, I ended up having to call it in. And while I was talking to the CSR, I learned that phoning in is the only way to dispute a charge on your Citicard. So if you ever need to dispute a charge with Citi®, don’t waste any time logging in to their website. Rather, whip out your card and start dialing the number on the back.
Comment Policy: We love comments! However, the comments below are not provided or commissioned by this site or its advertisers. Comments have not been reviewed, approved or otherwise endorsed by this site or its advertisers. It is not this site or its advertisers' responsibility to ensure all comments and/or questions are answered.
Leave a Reply