Bank of America to Improve ATM Deposits

Late last week I received a notice from Bank of America letting me know that they are improving ATM deposits. In short, they’re implementing a system that allows for the scanning of cash and checks as they are inserted into the machine. While this system provides some advantages to the user (like confirmation of the amount of your cash deposit, or a printout of any checks that you deposit) the real benefit here will come in the form of increased efficiency for Bank of America. Not only will this reduce paper shuffling and (hopefully) bank errors, but it should also allow them to process checks electronically and (at some point) more or less instantly. I heard that they’ve been testing this out in certain markets, but it now sounds like it’s ready to prime time. Have any of you run across one of these new-fangled ATMs?

66 Responses to “Bank of America to Improve ATM Deposits”

  1. Anonymous

    I had been a BofA customer for 6 years, since being hassled into opening an account to cash a check that was drawn on a Bank of America account years ago. I originally decided it was a good idea because I was working in Baltimore, MD area, but lived in Boston, MA. It was very convenient for making deposits & having access to banking centers at home or while on the road. I usually make only two or three ATM deposits per month, and rarely went inside. I liked that the ATM’s were quick and simple to use – simply toss all your paper items, checks, cash, money orders right into an envelope, total the deposit, and slide it into the machine. $100 was available immediately, which was nice, but unnecessary as I usually had plenty of money in the account and didn’t mind the 2 day clearing period.

    Fast Forward to May 2009.

    I arrived at a banking center in Sturbridge, MA – the ONLY Bank of America ATM within 15 miles in either direction.

    I saw a line of nearly 10 people waiting to use the ATM. I noticed one person at the head of the line taking an exceptionally long time to process their transaction. They were feeding checks individually into the machine???? What was this? Well, it was the new ATM. I had about $300 in cash to deposit that I had won playing poker the previous night with friends. I waited, patiently, because this banking center only had One ATM, and, as I had mentioned, there was not another one for 15 miles in either direction. It was either A) Wait in Line, or B) Drive 30 miles round trip to make the deposit.

    I get to the ATM, key in my PIN, select Deposit, press CASH deposit, and happily get a message that says “Sorry, this machine is currently unable to accept CASH deposits” – clearly one of the other customers had screwed up the cash handler, and it was now rendered useless for all customers. I also had a check to deposit, so I made that deposit and left, frustrated. I picked up the phone and called customer service to make sure a complaint was opened.

    This same issue occurred at an ATM in Maryland about a month later, in Florida 2-3 months after that, and again in Worcester, MA just a month ago. I have also had several issues throughout Connecticut & Rhode Island with depositing checks. It seems as though the check must be in PERFECT condition or the ATM will spit it out and say it’s unable to accept it. If it’s a personal check with a corner slightly torn from the checkbook, good luck.

    I Have moved two business accounts, 3 personal accounts, and my mortgage from Bank of America over the past year to small, local banks, where the ATMs work. Although I cannot make deposits while on the road, it’s OK. Bank of America should be ashamed for putting these machines in service. I’m sure the executive who came up with the idea cashed in on a huge bonus for all the cost savings this will provide when it eliminates the jobs of the tellers in the next few years, but they really should be answering to their customers. Secondly, instead of launching a PR campaign to tell the world how great the ATMs are, why not FIX THEM and go back to the old way, which worked quite well for many years. As someone who sells technology products & consulting services for a living, I understand that technology can be an excellent thing, but when it puts undue stress on your customers & employees, the negatives simply outweigh the positives. This is one of those cases. For all the money it’s going to save BofA, it’s going to cost them more in destroyed customer relationships. This was truly a poor technology roll-out from such a large business, if I had anything to do with this, I would be ashamed of myself.

  2. Anonymous

    For what it’s worth most local, and national banks in my area have gone towards eliminating ATM deposits.

    So withdraw cash at the ATM
    and use the night depository for your deposits.

    Simple and Convenient


  3. Anonymous

    @christopher james langston
    Bank of America (to our knowlegde) and other banks do not make the ATM’s. They are made by other companies then affixed with the banks logo and OS to match.

    You can by a machine but making it appear as it is authorized by the would be considered fraud and also infringement.

    The law would be after you so quickly that you would need a team of lawyers to get out of trouble.

    Thanks for the “Thanks for your comment!” email. It was great to have one good email in 50 that was not to buy a rolex watch.

  4. Anonymous

    “It is harder to make a deposit of either cash or check into your account -especially if you are depositing cash in an envelope and the instant credit hits the account. Us poor folks put in $100 on the ticket but stuff the envelope with a dollar. That way it take a couple of days for them to correct the account giving you more time to wait for a paycheck. ”

    Um…that’s exactly why the new ATMs are wonderful. If you don’t have $100 cash in an envelope, putting that in to get instant credit is obviously wrong. Learn how to manage your money better and you’ll avoid those overdraft fees.

    Someone should do a survey on how much poor, stupids like yourself pay in overdraft fees a year because they can’t balance their checkbook. I think that would be revealing.

  5. Anonymous

    The average customer doesn’t need to deposit 30 checks at a time or 2000 worth of cash. The new ATMs take up to 40 bills at a time so that’s not a big deal.

    If you’re going to deposit that much cash or that many checks anyway, from a business perspective, you should just use the night drop? Isn’t that the same thing as sticking an envelope in the ATM and waiting for it to be credited?

    Changing banks isn’t going to do anything because everyone will be using these machines eventually.

    Geez. Some people really just have nothing better to do than complain about insignificant details.

  6. Anonymous

    Who is collecting thousand of checks to deposit in a years time. If this is the case, you must be a small business and you need to use a teller or night depository. I have worked for BOA for over a year and at first, I personally wanted to blow up the ATM. It ate checks and jammed constantly. Now it works pretty much perfectly. I would use it anytime I need to deposit checks or cash, but since most of America is on direct deposit, it is a non issue. As far as money orders, it does now take them. It had nothing to do with the fact of them being good as one poster said, they are just horribly hard for a machine to read them. If you have seen one, you know what I am talking about. Rumor has it now that BOA will go totally to these machines for drive up customers, since they are all express transcations (straight deposit, cash back deposit, withdrawal or check cashing) One work of warning, you should not deposit checks that have been written to people not on your account. BOA does not accept 3rd party checks. Some people do these inside or at the drive up, but just because they have never enforced the policy does not mean they will not start. Look, just because your last name is Jones, does not mean you can deposit just any Sally Jones check into your account and say “She’s my wife” If she is on the account, you’re ok. Likewise for business, just because you are John Adams, does not mean BOA will negotiate a check written to Adams Auto Repair…hell it could be your cousin that you stole the check from or someone totally unrelated. You need a business account…read the rules and if you follow them you will enjoy your banking experience. If you do not understand some of them, ask me and I will explain them as there are reasons, and you telling me that you are an “honest person” will not allow us to be lax on policy.

  7. Anonymous

    The new ATM machines suck!! For a long time biz customer, it is deplorable that my staff has to now send our checks (average 120 per deposit) one at a time thru the machine.

    First they took away the drop boxes….why?

    Now the only option is to have an employee stand in a long line because the new ATM are anti-business customer.

    I am leaving for my our local town bank. This was the last straw!!

  8. Anonymous

    Used BOA new ATM today. tried repeatedly to get
    it to deposit one check from my mother. Finally returned the check to her, she gave me cash, and
    stated that BOA was a lousy bank.

  9. Anonymous

    It’s only a matter of time until Bank of America is hit with a *huge* (and probably successful) lawsuit by someone who becomes a crime victim in a way *directly attributable* to these new ATM’s. Either someone mugged while these machines hold their attention for minutes at a time (in a situation in which “everyone” already knows you need to be aware of your surroundings), or someone who is the victim of identity theft due to these machines broadcasting your deposit info to anyone who finds a stray receipt, or is some distance away with a good pair of high-tech binoculars (if you think I’m being paranoid, you need to read more about the newer versions of identity theft, including reading what’s on your laptop from yards away while you’re typing at Starbucks). It won’t be me, ’cause I refuse to use these at all. But someone will bring the suit, and I hope they win big! (and force the banks to reconsider this stupid and abusive new technology). I usually complain about our overly-litigious society, but here I say: Lawyers, take note!

  10. Anonymous

    These ATMS are the last straw for this BOA business customer. There is no way I am feeding checks in one at at time. I deposit dozens of checks after hours – these ATMs have easily increased the amount time to make a deposit tenfold. How is that improvement?

  11. Anonymous

    Well i have been a loyal bank of america customer for over 8 years now. I have been using these new atm machines without fail for 2 months now as they just arrived in my town. I have made several cash deposits and never had a problem; until today. I went to the ATM machine and deposited 180.00 all in 20’s. The machine said not all of my cash could be accepted and spit out 3 of the 20s i deposited. I hit add more cash and tried again to deposit the 3 20s and it again would not take them, and then said there was an error and it couldn’t give back the 120.00 in 20s i had put in before and asked me to key in the amount i deposited. I keyed in 120.00 and got a receipt showing a 120.00 credit but at the bottom states “sorry, some of your items could not be processed or returned, please contact your financial institution. So i went right to my local branch and asked what this meant and they advised me that as long as i really did deposit 120.00 that it would be credited. I do not like knowing that at any time they can draw my 120.00 out and say i didn’t deposit it when i know i did. I dont know if the Camera showed all the 20s i put in it will just show i put some cash in. This is so scary that i dont know if i’m going to get to keep my 120.00 that i did deposit. I want to switch banks because of this mess.

  12. Anonymous

    I’ve only used these machines once so far, and I was absolutely appalled. Due to my work schedule, I often make deposits late at night. I have always prepared my deposit envelope in advance, so that I can complete my transaction quickly, while remaining aware of my surroundings. So I show up at my usual ATM at 10 pm last week, and there is this new system. I was able to figure it out, and make my deposit, but I was almost shaking with anger that BofA had *chosen* to expose me to possible physical danger while standing for 10 minutes in front of the ATM, with my attention focused on this stupid little screen, and lots of beeps and bells to make sure any potential criminal in the area would know the ATM was in use and be able to make a rough estimate of the number of checks being deposited. I am a woman who has been the “victim” of violent crime in the past (though not at an ATM), and I have studied self-defense and done what I can to protect myself. It enrages me that my bank would do something to make my night-time deposits more dangerous than they need to be. Because of the security risk, that’s the last time I’ll be using a BofA ATM. Now, although it is inconvenient to me, I always make my deposits in person, with the teller, and I always make sure that the teller and their manager know why I am coming into the bank and using up their teller time. I make sure they understand that I am depositing with the teller both for my own safety, and to inconvenience the bank by forcing them to use employee time (which is of course the exact opposite of what the bank wants). I also make my voice loud enough (without yelling) so that the other customers in line can hear my concerns and my intention to boycott the new ATM’s. I’ve been with BofA since the late 80’s, but am now thinking of switching banks. The only thing holding me back is that it’d take a lot of effort to change all my automatic payments and deposits to the new bank account, and I don’t want to do that right now. So for now I just go into the branch each time.

  13. Anonymous

    The checks take a long time to scan, sometimes not recognizing the dollar amount. The ATMs have gotten much slower, this is a downgrade, nothing else. BoA, hire some better technology people.

  14. Anonymous

    my husband just deposited a check in his account and recieved a recipt ssaying to call a number because the check could not be processed. we were unaware of this complaints and this situations. that bankofamerica caused other. I noticed as far as the atm taking longer and always wondered if it were easier for money to be taken. wowowowowowowowwwow.I am very upset about this plus the constomer service is closed on Sunday like there wont be problems that day. It a scary thing even more at times like this. !!!!!!!!!!!!!!!!!!VERY UPSET COSTOMERS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!

  15. Anonymous

    I needed to deposit money in the bank one morning before i went to work,so i thought i’d just go to the atm at my bank and put the cash in, no problem. I put $2,000 cash(all $100 dollar bills) into the atm,it counted the money correctly and then asked if i wanted to add more cash i selected yes and added more cash,this time however it wouldnt accept the money & it gave it back to me,but not my $2,000.A screen then came up asking me to key in how much my previous deposit was(the screen already had $200,000 keyed in) so i figured it must have added a couple of zeroes and i cleared it and keyed in $2,000.Then the atm printed out my receipt,the receipt showed that i had only deposited $300.I went into the bank and immediately filed a claim with the claims department,that they make you call since no one at the bank can do anything with the atm.Now i am waiting while they investigate the claim which may take up to 45 days.If they dont have the issue resolved in the next 10 business days,they will credit me my money,but i dont need the money in 10 business days i need it now.Anyways im very upset with how all of this is being handled. Just wanted to let everyone else know to beware!

  16. Anonymous

    Put $1510.00 in cash in the new at deposit system, and then the atm added all the money up and spit back the $10.00, I tried to deposit the $10.00 again then it would not take it and gave it back again and a screen came up asking me to key in the amount I deposited with a pre-keyed in amount of $151000.00. I cleared that and keyed in 1500.00. Then the receipt come with a $300.00 dollar credit and verbatim states “Sorry,” some of your items could not be processed or returned. Please contact you financial institution. So I call the customer service number and they claim it may straighten itself out since they count the money in the atm. I wait two days and get a $300.00 posted transaction. So I have to file a claim for the $1200.00 missing dollars and wait up to 45 days for them to decide if they are going let me keep my own money. Nice Bank of America these new ATMs work great if their sole purpose is to rip people off of their own money.

  17. Anonymous

    this afternoon in las vegas i deposited $600.00 in the new ATM that B of A introduced recently to the valley. i placed all the cash into the machine as it stated on the panel i used the touch screen to accept the transaction then it gave me an error code and stated that one of the hundred dollar bills could not be deposited because it could not read the bill please try again. so i did i placed the hundred back into the ATM and it asked me how much did i place into the slot i typed in 100.00 then i finished my transaction and i got the print out and it reflected that i only deposited ONLY 100.00 bucks as i was driving away. i saw this and went into the bank and explained to them what happen and the guy at first laugh for a sec till he notice that i was pissed off . he explained to me that thier is nothing he could do until tomorrow i asked if i could fill out some form or something so when they do find the extra money in the ATM at the end of the night they could call me or atleast put the money into my account. he said nope just call the number on your card and if they find it they will put it in your account once you make a complaint . so i called B of a for two hours with no real help from their help line all they said was to look at the account later tonight to see if they place the transaction into your account. from now on i will seek a human teller.

  18. Anonymous

    I’ve made many deposits without incident until a few days ago. I put $500 in 20’s in the machine, and it credited me as depositing $300. I got a reciept saying I deposited $300, and at the bottom of it, it says “Sorry, some of your items could not be processed or returned. Please contact your financial institition.” I called, filed a claim, and they gave me a temporary credit of $200 while they “investigate”, which could take up to 45 days. What if somehow they dont’ find it…will they take the credit away? I am positive about the amount I put in. Usually it gives you a chance to accept they amount or not, and this time it didn’t give me that chance to reject it and get my money back, it just went straight to the final screen. Wah!

  19. Anonymous

    I walked into my old trusted ATM in N. Andover, MA with my deposit envelope in hand, I right away noticed a nes “FACE” on my friendly machine. I said to myself “how nice” an upgrade no doubt…but low and behold this machine was asking for cash without checks..I looked high and low for some methold to slip my trusty envelop into the machine..Then I realized this was a completly new system. I don’t remember ever receiving any notice to this effect. By now other people were asking me to move on so with envelope in hand I left…soon several others left mumbling to them self about how long it would take and so on and on.
    when I showed up at the office I checked the BOA web looking for help but for the most part the complaints far out numbered the positive…I must admit I am concerned about using these machines for any of my transactions…….sleep tight…..

  20. Anonymous

    For us in Nashville, TN, the scanning ATM’s are useless and require an extra trip inside the bank to give the check to a teller, usually Saturday morning, because the system won’t accept many checks. As far as we’re concerned they’re still in the beta test phase.

  21. Anonymous

    Yes, we have these machines. They make it hard for poor people. You have to wait the same amount of time for a check or cash deposit to hit the account while letting the bank get the money deposited sooner.

    It is harder to make a deposit of either cash or check into your account -especially if you are depositing cash in an envelope and the instant credit hits the account. Us poor folks put in $100 on the ticket but stuff the envelope with a dollar. That way it take a couple of days for them to correct the account giving you more time to wait for a paycheck.

    This is a way to make sure they can charge more in over drafts-making millions and billions off of people living paycheck to paycheck.

    The inventor of this machine needs to burn in hell for making it efficient for the big money rip off bank to get their nut while the rest of have to hit the cash advance to save our own skins.

  22. Anonymous

    I had the same problems as others today. I deposited $550 and the system said something to effect there was a problem with some of the deposit. I have had issues like this before and at times it pushes back say a bill or two. Perhaps it was wrinkled, who knows and then I re-deposit and all is fine. So, the green light came on by where you put cash and is beeping away. I am waiting for the problem cash to come out but nothing. All along there is a message on machine about issue. The machine started making weird noises and then after a few minutes told me transaction cancelled. The screen that normally comes up showing how many of types of bills never appeared. I did not receive any receipt. I flipped. I went to teller and told her about the issue. She checked my account and it showed no deposit and stated there was nothing she could do for she can’t access the machine. Did she expect me to leave happy without my money showing in my account? I told her I would not leave without some sort of receipt. Then I spend about 30 minutes while 2 tellers made calls. They finally gave me a claim number and told me I had a temp credit so they can check for an overage. Bank of America should have a warning to trusting customers. The rep told me that this has never happened before they should be aware that this is an issue that happens at other branches!!

  23. Anonymous

    I don’t know if anyone before me has noted the real banking security issue involved with the new ATM deposit procedures. When I tried the new ATM, standing on the street corner of a public street, imagine my surprise when a large picture of the check I was depositing appeared on the screen. Some one standing on the street was now privy to the name, bank account and bank account number of the person who gave me the check. The mind boggles at the possibility of theft faced by the person who gave me the check. When I complained to B of A, they brushed my concerns aside. Needless to say I moved by accounts to another bank. In addition, I have composed a notice to go with all my check payments to others requesting that they not deposit my check using a Bank of America ATM machine, so that my banking information can remain secure.

  24. Anonymous

    I finally did get my money credited to my account. I received no explanation of what happened. I received a letter stating that my temporary credit was now permanent and they considered the matter closed. Still I will no longer use the atm to deposit cash. I had to wait a month to feel secure about spending my own money due to a malfunction of b of a machine. Never again. And I still think they need to warn their customers of the risk they are taking when depositing anything into those atms.

  25. Anonymous

    Went to deposit a check at BoA on a Sunday… the ATM ate my check, no recipt. I have a temporary credit while they “investigate” the missing check. If the CR people hadn’t been VERY polite about everything, I would be looking for a new bank now. Next time, I will wait for a teller on Monday.

  26. Anonymous

    Hi —
    I’m a reporter in NYC working on a story on these new ATMs and people’s reaction to them. Have you had any problems with them? Or are you just uncomfortable with them? One thing I’ve found is that some people say they haven’t been credited the right amount for cash deposits.
    Would anyone be willing to talk with me about their experiences?

    cvinzant (at)

  27. Anonymous

    I am very upset with B of A. I put cash in the new atm’s. I had done it before with no problem. Usually when I deposit money and the money is turned the wrong way the machine opens and gives me back my money to straighten out the bills that the machine could not read. Well this time the machine said it could not return my money. So a $600 deposit was credited as only $300.00. I never had this problem ever because before I simply used the envelopes to deposit any money. So I thought oh I will go in the bank and get it all straightened. Wasn’t concerned at all. They looked at me like huh, um we have nothing to do with the atm, call this number. Then I call and tell them what happened. They say oh, they will count the money in the atm and credit my account if they find an overage. So I wait patiently for a day or so. I call again for an update. The b of a folks say wha? huh?, we have no record of you calling at all. Um, did you fill out a form and fax it to us? I’m like what? What form, what fax? Now the woman asks me information that the last b of a person did not and gives me a claim number. They tell me it will take 45 days before they can tell me if the money will be officially returned, meanwhile they will give me a temporary credit. Then she has the nerve to ask me about deposits I made after that, like I am doing something illegal. I was trying to cover a check that I knew I had out that would have bounced otherwise. I have been a customer for almost 11 years. I will never put cash in the atm ever again. I have a feeling this is happening on a large scale basis with these new atms at B of A. I think the FBI should get involved. They can’t just steal people’s money and blow them off. Why do I have to wait 45 days to get my money back? This is crazy.

  28. Anonymous

    I HATE the new Bof A ATMs as well. Not only do they waste the customers’ valuable time by having us do the legwork for depositing checks but they expose us to crime and identity theft. Criminals can judge the size of your deposit by seeing the number of checks you deposit or by the length of your deposit receipt. A lost receipt has too much personal information on it like your name
    (and address if it’s a gov’t check), your instituion and the amount of funds in your account. Thanks BofA for setting up your customers for identity theft and home invasion. What happens if while at the drive-thru ATM the wind blows away your check(s)? Are you going to jump out of the car and chase it and leaving your car running with the ATM card still in the machine? Now you have an endorsed check that anyone can find and cash. Good luck in remembering which check it was so you can call the payor to have a stop payment and then pay the related fees. As customers we should boycott the machines and strictly use the tellers. This will overload their system and cost BofA time and money, the exact thing they are trying to save at our expense.

  29. Anonymous

    The first time I used one of these machines I thought it was great it worked perfect and the money was in my account instantly, the next 2 times never again. I work in a restaurant and generally have lots of cash on hand after work. I used to just make a deposit with an envelope every night. The past two deposits actually ate the money I put in. The machine couldn’t handle the cash (less than the 40 bills stated) and just canceled my transaction. I now have two temporary credits on my account while the bank “researches” the problem. What am I too do, all in all if they don’t find anything am I out the 4200?? The machine gave me no receipt just canceled it. I no longer feel safe making a deposit.

  30. Anonymous

    I am thoroughly disappointed with the new BofA ATM machines.

    On the surface the idea of an instant scan when depositing a check seems like the perfect way to reduce paperwork.

    I have a small business and receive dozens of checks for payment of my services.

    In the past I prepared a deposit in an envelope and popped it the after hours ATM machine and all was good.

    I can NOT imagine standing at the ATM with 30 or more checks every night – – – can you imagine the security risk? Neither can I take time off during the day to go in the branch to make a deposit, although I’ve had to do that recently.

    However, I found the perfect answer to my problem and encourage any others who have the same problem to try it. CHANGE BANKS!!

    Be sure to grill your new banker as to their future ATM plans before you make the switch, or you might be back where you started.

    So far so good. I won’t mention my new bank, by it’s going to provide even better services than before.

    So there. BofA.

  31. Anonymous

    I agree with those who say the new ATM’s are horrible. The new envelope-free ATM’s is a NIGHTMARE!!
    What you can do is call BofA and file a formal telephone complaint.
    (I did this yesterday)
    The number is (800) 831-4419.
    And yes,
    if they do not return the old-fashioned Envelope-accepting ATM’s back, I will switch to another bank, as well.

  32. Anonymous

    The new ATM’s will NOT accept US Postal Service Money orders!. Is there something unsafe about these financial instruments that BOA knows and we don’t?

    Comment by Eric Fremed

    These don’t work with my USAA [email protected] either so there must be something unique to them that atm’s and scanners don’t like.

  33. Anonymous

    We too have received a “temporary” credit for a deposited check that was eaten by an ATM. I explained to this not-so-knowledgeable staff (including supervisor Doug F) that from a business perspective, how does a temporary credit help us at all? If BOA does not find the check, the temp credit will be deducted from the account, and this can take up to 2 months.

    Well… we have product we need to ship to this customer who sent us this check — so, do we ship the product or not? If we ship, and the deposited check was damaged by the machine, the temp credit we received will be taken away, as late as 2 months later. We certainly can’t wait to ship this customer HIS products 2 months from now and if we ship and the “temp” credit is removed, we are at a complete loss as the customer will already have his goods and we have no recourse.

    Asking the customer to issue another $2k + check is unprofessional.

    So, all mighty BofA, how would you handle this nasty situation?

    Your customer service is beyond reproach —

    My advice to anyone reading this, find a different banking institution.

  34. Anonymous

    i bank with b of a. i had one problem with the new machine. it crashed while i was making a deposit. i called customer service while i was sitting at the machine. my wife had her card, so we had a phone number to call. the machine ate my card. i called in the next day to make a claim. they gave a tempory credit, sent me a form to complete. 2 months later the credit was made official. keep your receipts if you get them. be safe.

  35. Anonymous

    The new ATM’s will NOT accept US Postal Service Money orders!. Is there something unsafe about these financial instruments that BOA knows and we don’t? 🙂

  36. Anonymous

    There seems to be something more than your ATM complaint with BOA. If Wells is adding the same machines what will you gain? Clearly, you are not an average consumer when you deposit thousands of dollars in cash and stacks of checks. Maybe for you the teller window is a better option. I still believe that for the AVERAGE person, these new ATM’s are great. I have had one problem where the machine was not able to take a deposit. Went into the branch and the tellar completed the transaction. In the past 20 years using the convention ATM’s, my failure rate was probably 10% as I often found that there were no deposit envelopes. Do you honestly think that by calling BOA to complain they are going to start removing these $30k machines? This is progress and it will only get better as the tech improves.

  37. Anonymous

    In response to ck:

    >I would like to ask “Future Wells Customer” if this was the old style ATM would you still have deposited over $2000 in cash?

    Have done so with the old ATM’s since we started banking with BofA back in 1999. Never had a single problem in hundreds (possibly thousands) of deposits.

    The Wells Fargo near us offers far superior banking options with no fees. I am not a WF fan, I have been a BofA customer since 1987 and a SB customer since 1999. We have payroll, merchant accounts, wire transfers all tied to our main BofA account — it is NOT a simple task to switch banks and I truly wish we did not have to. However, the new ATMs are simply not acceptable and I dread having to make deposits through them. I have made half a dozen phone call complaints with BofA supervisors, believe me, they are WELL AWARE of the multitude of problems but the fact is, — these ATM’s save BofA hundreds of thousands in labor by passing the burden on to the customers using them. — Just wait until you try to depost a check that is not read and then the machine has a problem returning it… It will happen.

    The least BofA could do is to pass money they are saving back to “us” by means of higher interest rates (which are some of the lowest in the banking industry). Nope — it is called corporate greed and I won’t be part of it.

  38. Anonymous

    So seriously, folks — what can we do, as consumers, besides one-by-one cancel our accounts? I’d rather *not* cancel my BofA account, I’d rather they get a clue about how awful these machines of theirs are. I’ve written a couple of customer service letters & gotten form-letter replies… anything else?

  39. Anonymous

    I have to admit that I did have my first problem with the new ATM’s. The deposit feature was completly shut down for over a week. I asked in the branch and the woman said the repair guy had been out several times unable to fix it. After probably 3 dozen cash deposits this was my first problem. I would like to ask “Future Wells Customer” if this was the old style ATM would you still have deposited over $2000 in cash? Also, you do realize that Wells uses these machines and in a couple of years all banks will probably have them. BOA has probably had over 100 million deposit transactions with these new machines since they have been installed. I don’t think that this is an epidemic.

  40. Anonymous

    I must say these new ATM’s are absolutely horrible! As a small business owner, I spent nearly 40 minutes at one ATM trying to deposit about $2K cash (various bills). I had to straighten each one out, some bills would be accepted, others were rejected. Much like the frustation of trying to insert a dollar into a soda machine, only this was over 40 bills in total. Some machines will take a stack of cash, others it is one bill at a time.

    These new ATMs don’t accept postal money orders!! – Warning: Don’t even try it!

    Tonight, I deposited a single check for over $2K. The check was not read properly and the machine had trouble spitting it out. After about 2 minutes of nasty sounding noises, I received the following transaction receipt:

    “We apologize for the inconvenience. We are unable to process your request and cannot return item(s). Please contact our Electronic Claims team at 1-866-454-8961 to discuss this transaction.”

    I spent 40 minutes on hold, finally got someone on the line who filed the claim for me and now I have to just sit and wait… In total, about 1 hour spent to make 1 stinking deposit.

    This was the last straw. BofA, if you even bother to read this, I am done with you guys. You can speak with your electonic claims employee, L. Green, to find out who I am but I am finished with you and if the amount of this check is not deposited, you WILL HEAR FROM OUR ATTORNEY AND BE BILLED FOR MY TIME AND ATTORNEY FEES.

    Banking customers’ beware… These new ATM’s are not safe… Use at your own risk.

  41. Anonymous

    The local BofA started using the new ATMs here about two months ago. On three occassions I’ve could not get the machines to read my checks. I’m not happy at all. You pay more for service and the service gets worse.

  42. Anonymous

    I really like the new ATM feature, especially for cash. YOU DO NOT HAVE TO INSERT CASH 1 BILL AT A TIME, YOU SIMPLY PUT ALL YOUR CASH IN AND IT COUNTS IT. Then instead of having a pending deposit of cash, it is instantly accessable from your account. No waiting for the cash to clear, it is like you went into the bank. Very nice. I haven’t used it for checks because mine are direct deposit.

  43. Anonymous

    I don’t get it. I deposited a $50 bill no problem in Virginia Beach the other day and have made check deposits in both NCR and another brand without incident. In all, I have probably deposited 50 checks with no problems. However, I will concede that it is slow and sometimes I have to feed cash in a couple of times. For the peace of mind knowing my deposit is verified, I can take an extra minute or two.

  44. Anonymous

    I have been a loyal Bank of America Advantage customer for many years, but I’m not happy with the direction the bank is heading. Everything now is about eliminating service and increasing profit. These new ATM’s are a disaster. The ones in my city will reject any currency denomination greater than a $20 bill, so if someone gives me a $50 or $100 bill I have to go get it broken into $20’s before I can make the deposit. Really nice “time saving” feature, you lunkheads! And the one-check-at-a-time thing is great too. I have both personal and business accounts, and often deposit a whole stack of checks. Don’t you know I love having to stand there and feed the machine one check at a time?

    Just wait until YOU have a deposit that you are trying to make right before the cutoff time, and the machine chokes and can’t read the currency or check. If you haven’t had it happen to you yet, be assured, it WILL.

    Bank of America, I love your online banking and the fact that your branches are everywhere. But your new ATM’s are NOT a convenience for customers, no matter how hard your spin doctors try to sell them as such. They’re a way for the bank to cut processing costs at the expense of customer usability.

  45. Anonymous

    “No one cares”. Right. I too can’t stand the new ATMs: It takes forever to deposit each check as the computer tries to read it; it fails 90% of the time, requiring customers to enter the amount of deposit of each check individually; some checks aren’t read at all, meaning hopping from one ATM to another…

    This is certainly for the convenience of the bank and not for customers. Nothing short of a mass exodus of customers will convince them that this is unacceptable.

    Wells Fargo has a similar system, but allows the deposit of a stack of up to 30 checks at one time. And their ATMs read the checks correctly 95% of the time.

    Say goodbye, BofA.

  46. Anonymous

    Last night, I discovered the “convenient” new BofA ATM. I had about forty checks and fifty or sixty currency items to deposit. It was 10 PM on a cold, windy winter night. I had to deposit them to make sure that checks wouldn’t bounce the next day, and so I could pay bills the next day.

    It would have taken over an hour to deposit all the currency, one bill at a time, and another half an hour, or more, to deposit all the checks. Imagine my joy, standing there at 10 PM with 3,000 in my hand, depositing one item at a time. The bank did nothing to prepare me for this change.

    I wonder — will I have to make all my deposits during banking hours now? This is NOT convenient. During banking hours, I’m earning the money. (The bank apparently doesn’t consider me an important enough customer to allow me to use the night depository.) Will I get charged for a teller transaction when I deposit money? Will I have to itemize each check on a deposit slip now? (This was not necessary when I made deposits in the old ATMs.)

    I wonder if the new ATMs scan cash slowly ON PURPOSE, because the bank doesn’t want to be bothered with small deposits.

    I wonder if the bank wants to make the customer responsible for all data entry, to save processing costs. If the customer makes a mistake while entering the amount of a deposit, will the bank charge the customer a hefty fee? It wouldn’t surprise me.

    The money the bank saves by processing deposits this way will be passed on to me, right?

    This morning I found another BofA branch that has the old style ATMs. Maybe I can make my after hours deposits there… So I asked. Will they soon be making the change? There were about 40 bank employees in the building. No one knew, and no one cared. What’s the best way for me to make deposits from now on? No one knew, and no one cared.

  47. Anonymous

    Just opened in Hoboken… trainwreck….doesn’t read all checks!!! Plus of the three ATM’s at least one seems to be broken…. For business desposits it is the worst–one check at a time? Bring back the damn envelope already!

  48. Anonymous

    The machines are only as good as the contractors that are hired to enter the data in order to get OUR hard earned money into OUR accounts.
    Let me tell you about my TRUE nightmare. My wife and I made 2 separate deposits at the same branch. We did this at 2 different times of the day. I had 1 check and she had 3. well, the check i deposited (a couple hundred dollars written from a business account)showed up in our account the next day as we are used to seeing. the 3 checks she deposited were not listed at all. well, 3 days go by and still nothing showing on our account even indicating that we had made the deposit (close to 7 thousand dollars all written from business accounts)The bank gives us the excuse that because 2 of the 3 checks were from out of town, the money would be held for an amount of time before showing up. also because 1 of the checks were written to my business instead of my name, it would probably just come back and have to be rewritten. we told them that we have been depositing checks written to my bussiness into this account for years, why is this one different? the bank has deposited checks from this business written to my business many times over. the next excuse they had to offer is”we don’t have record of you making a deposit on the given day mam” ok, now the poop is gonna hit the fan. so now we have to open an investigation as to where our money is. All 3 checks have been processed by the banks that they were written from, meaning, 7 thousand $ is somewhere other than my account. well after 10 days and 3 trips to the bank, i finally got my money in my account.
    all i know is, it’s not legal for me to take anything from anyone for 10 days without recourse. the whole deal just seems illegal to me.
    thank goodness i had overdraft protection.

  49. Anonymous

    I guess like anything, these machines are only great when they’re maintained properly. I’m not sure about the rest of the country, but I’ve nothing but crappy luck with the ones around the Portland, OR area. I’ve never attempted to deposit hand written checks on cash in to these machines so far, only machine printed Oregon State University expense reimbursement checks. The machines are so bad that 80% of the time, they reject the check outright without even bothering to scan. When they DO take a check, they rescan and rescan and rescan before spitting the check back out and tell you “sorry, we can’t process your check”. On the rare occasion that a check actually DOES scan, the scanners are so bad that the OCR software can’t recognize the amounts and you have to enter the amount from a really crappy little image they put up on screen of the area where the dollar amount is printed. The signs all over the machines say “depositing a check has never been so easy” – yeah, actually it was … when I could stick ten checks in an envelope, put them in the machine and be done and gone in 3 minutes! Not all technology is about improvement…

  50. Nickel

    Eric, you’re absolutely right. Bank of America emerged in 1929 from a merger between BofA, Los Angeles and Bank of Italy. I stand corrected.

  51. Anonymous

    Nickel, you may want to research your data a little more carefully. BankAmerica was the holding company for the Bank of America brand that maintained a large footprint in California and other areas prior to the 1998 merger with NationsBank. In fact in California the brand name Bank of America had been used early as 1929. The former Bank of America brand had different trademarks and styling; clearly different from the brand that is known today.

  52. Nickel

    No, Michael, Bank of America didn’t exist. Nations Bank bought BankAmerica (one word), and then changed names to Bank OF America (three words). So it’s similar to the First Union/Wachovia deal except that a newly-named entity emerged.

  53. Anonymous

    Bank of America did exist prior to 1998. The former NationsBank bought the former Bank of America and became the ‘new’ Bank of America. It’s similar to the deal in which First Union bought Wachovia and took the Wachovia name.

  54. Nickel

    17 years? That’s amazing, because Bank of America was actually formed following NationsBank’s acquisition of BankAmerica in 1998. 😉

  55. Anonymous

    Just tested this new ATM deposit feature.
    Awesome! No envelopes, just insert the check and it instantly recognizes the amount via OCR! What’s even better, is that you get a scanned copy of that check on your receipt. That’s just one more reason why I bank with BOA for 17 years – for business (not sure how it is on personal accounts)

  56. Anonymous

    These new ATMs are in most BofA banks all over Atlanta.. I just deposited a check into one for the first time yesterday. What’s funny is in Japan where I lived for 5 years, they’ve always had ATMs that incorporated a cash sorter for bills and sometimes coins for deposit. In fact some branches of banks there may have only 3-4 tellers, and about 50 ATMs lined up on the walls!
    Here, I often have to deposit checks because I own my own business– I usually like to see a human take my check and scan it but often I have to use the ATM to deposit because the bank is closed when I get to it… So I roll with a stack of deposit envelopes and pens. Now I don’t have to worry about that… and I get a printed copy of the check as proof that I deposited it! Now if only NetBank would do this….

  57. The big deal is that Bank of America hasn’t been doing this, and now they are. It sounds like a pretty nice system, in that you get immediate proof of your deposit. The main problem for me is that I can never manage to hang onto my receipts.

  58. Anonymous

    not yet, but i remember seeing something about this on one of the bank commercials. i mentioned it to my mother & she was a bit worried that they would malfunction and steal your cash. she is a bit weary of most new technologies, but i’m looking forward to it. i don’t usually deposit much via ATM, but in the event that i need to, this should be cool.

  59. Anonymous

    I love these new ATMs. I don’t bank with BoA but USAA Federal Savings Bank has had these machines for a while. The best part is that they actually put the scanned image (with account numbers obscured) of the check on the printout.

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